Frequently Asked Questions
Everything you need to know about your premium spirits purchase.
How do you ensure the safety of glass bottles during shipping?
We use industry-leading, bespoke protective packaging designed specifically for glass bottles to minimize the risk of breakage. Every order is securely packed and insured against transit damage.
Do I need to be of legal age to purchase from Whisky-Online Shop?
Yes. By law, you must be of legal drinking age in your country of residence (and at least 18 years old in the UK) to purchase alcohol. Age verification is required at checkout and upon delivery.
What happens if a bottle I purchased is 'corked' or faulty?
While rare in spirits, if you believe your bottle has a manufacturing defect, please contact our customer service team immediately. We will arrange for an inspection and provide a replacement or refund if a fault is confirmed.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
Can I return a bottle if I change my mind?
You may return unopened and undamaged bottles within 14 days of receipt. Please ensure the security seal remains intact. Return shipping costs are the responsibility of the customer unless the item is faulty.